Discover our FAQ section for quick answers to your most common questions about our press-on nails. Simplify your journey to beautiful nails.

FAQS

HOW DO I KNOW WHAT SIZE TO BUY?

WE OFFER A SIZE CHART, ALONG WITH INSTRUCTIONS ON HOW TO MEASURE YOUR NAILS CORRECTLY.
ALTERNATIVELY, PURCHASING OUR SIZING KIT WILL HELP YOU CONFIDENTLY DETERMINE YOUR EXACT SIZE BEFORE ORDERING YOUR SOFT.XO PRESS-ON NAILS.

WHAT IF MY NAIL SIZE DOESN’T CORRESPOND TO THE SIZE CHART?

IF YOUR NAIL SIZE DOESN’T CORRESPOND TO OUR SIZE CHART, OR IF YOUR HANDS HAVE DIFFERENT SIZES, SELECT ‘CUSTOM SIZE’ ON THE PRODUCT PAGE AND INPUT YOUR MEASUREMENTS BEFORE CHECKING OUT.
EXAMPLE:
LEFT: THUMB0 – INDEX4 – MID3 – RING4 – PINK8
RIGHT: THUMB1 – INDEX5 – MID4 – RING6 – PINK7

ARE SOFT.XO PRESS-ONS REUSABLE?

YES, SOFT.XO PRESS-ONS ARE 100% REUSABLE. TO REMOVE EXCESS GLUE, GENTLY USE THE INCLUDED NAIL FILE TO BUFF OFF THE GLUE, AND THEN STORE THEM IN THE ORIGINAL PACKAGING. 
PLEASE READ OUR MAINTENANCE GUIDE FOR TIPS ON CARE AND LONGEVITY.

HOW MANY NAILS COME IN THE SET?

EACH SET INCLUDES TEN HAND-PAINTED GEL NAILS. BE SURE TO CHECK YOUR NAIL MEASUREMENTS BEFORE ORDERING TO ENSURE A PROPER FIT.

HOW DO I ORDER CUSTOM PRESS-ONS?

WHETHER YOU'RE DRAWN TO ONE OF OUR EXISTING DESIGNS OR HAVE YOUR OWN NAIL INSPO, WE'RE THRILLED TO CREATE SOMETHING SPECIAL JUST FOR YOU! 
YOU CAN START YOUR DESIGN JOURNEY BY PURCHASING A NAIL ORDER SLOT, THEN FILLING OUT THE CUSTOM NAIL ORDER FORM. PLEASE REVIEW THE ‘HOW TO ORDER’ SECTION ON THE PAGE AS THIS WILL GUIDE YOU THROUGH THE PROCESS.

HOW LONG DO SOFT.XO PRESS-ONS LAST?

THE DURATION OF WEAR CAN VARY DEPENDING ON INDIVIDUAL LIFESTYLE FACTORS AND WHETHER THE CORRECT APPLICATION TECHNIQUE WAS USED.
TEMPORARY WEAR: 1 – 3 DAYS (WITH STICKY NAIL TABS)
LONG TERM WEAR: 1– 3 WEEKS (WITH NAIL GLUE, RE-GLUE IF NECESSARY)
PLEASE READ OUR MAINTENANCE GUIDE FOR TIPS ON CARE AND LONGEVITY.

HOW DO I APPLY PRESS-ONS?

A FULL INSTRUCTION GUIDE IS INCLUDED WITH EVERY ORDER.
APPLICATION –
STEP 1: PREP YOUR NAILS USING THE CUTICLE STICK, MINI NAIL FILE, BUFFER, AND ALCOHOL WIPE (ALL PROVIDED IN OUR COMPLIMENTARY APPLICATION KIT).
STEP 2: APPLY YOUR CHOICE OF ADHESIVE ( STICKY NAIL TABS OR NAIL GLUE)
STEP 3: APPLY OUR PRESS-ONS
FOR MORE TUTORIALS CLICK HERE

HOW DO I REMOVE PRESS-ONS?

A FULL INSTRUCTION GUIDE IS INCLUDED WITH EVERY ORDER.
REMOVAL –
STEP 1: SOAK YOUR NAILS FOR 10–15 MINUTES IN A BOWL OF WARM WATER, SOAP, AND YOUR PREFERRED OIL.
STEP 2: GENTLY REMOVE THE PRESS-ONS USING THE CUTICLE STICK (INCLUDED IN OUR COMPLIMENTARY APPLICATION KIT)
STEP 3: STORE THE PRESS-ONS IN THE ORIGINAL PACKAGING.
FOR MORE TUTORIALS CLICK HERE

SHIPPING & DELIVERY

WHERE DO YOU SHIP?

SOFT.XO SHIPS WITHIN THE UNITED STATES VIA USPS AND UPS.

HOW LONG DOES DOES ORDER PROCESSING TAKE?

ORDERS TYPICALLY SHIP WITHIN 3–7 BUSINESS DAYS AFTER PROCESSING, DEPENDING ON YOUR LOCATION.
ALL PRESS-ONS ARE MADE TO ORDER, SO PROCESSING TIMES MAY BE LONGER DURING HIGH-VOLUME PERIODS.

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION. YOU CAN TRACK YOUR ORDER USING THE PROVIDED LINK. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE.
FOR ANY ISSUES WITH TRACKING, CONTACT US AT INFO@SOFTXOM.COM.

WHEN WILL MY ORDER ARRIVE?

DOMESTIC ORDERS ARE ESTIMATED TO ARRIVE WITHIN 2–5 BUSINESS DAYS WITH GROUND ADVANTAGE SHIPPING, 1–3 BUSINESS DAYS WITH PRIORITY SHIPPING, OR 1–2 BUSINESS DAYS WITH EXPRESS SHIPPING, DEPENDING ON THE DESTINATION.
FOR MORE INFORMATION ABOUT SHIPPING, CLICK HERE.

MY DELIVERY IS TAKING LONGER THAN EXPECTED?

IF YOUR DELIVERY IS DELAYED, CHECK THE TRACKING INFORMATION IN YOUR SHIPPING CONFIRMATION EMAIL. FOR FURTHER ASSISTANCE, CONTACT YOUR LOCAL POSTAL SERVICE (E.G., USPS OR UPS) AND PROVIDE YOUR TRACKING NUMBER. THEY CAN OFFER THE MOST UP-TO-DATE INFORMATION.

I ENTERED MY ADDRESS INCORRECTLY - HOW CAN I FIX THIS?

IF YOU ENTERED AN INCORRECT ADDRESS, CONTACT CUSTOMER SUPPORT IMMEDIATELY VIA EMAIL TO UPDATE IT. IF THE ORDER HAS NOT YET SHIPPED, THE ADDRESS CAN BE CORRECTED.
IF THE ORDER HAS ALREADY SHIPPED, YOU WILL NEED TO CONTACT YOUR LOCAL POSTAL SERVICE TO RESOLVE THE ISSUE.
FOR ADDITIONAL QUESTIONS, CONTACT INFO@SOFTXOM.COM.

WHAT DO I DO IF MY PACKAGE IS LOST?

ONCE THE PACKAGE IS HANDED OVER TO THE CARRIER, SOFT.XO NO LONGER HAS CONTROL OVER IT. IF THE ADDRESS WAS ENTERED CORRECTLY, CONTACT THE LOCAL POSTAL SERVICE (E.G., USPS OR UPS) RESPONSIBLE FOR DELIVERING THE PACKAGE FOR FURTHER ASSISTANCE.

RETURNS

CAN I RETURN MY ORDER?

ALL SALES ARE FINAL. DUE TO THE NATURE OF OUR PRODUCTS AND FOR SANITARY REASONS, WE DO NOT ACCEPT RETURNS OR EXCHANGES. PLEASE DOUBLE-CHECK YOUR ORDER AND NAIL SIZE BEFORE PLACING IT.
PLEASE REVIEW OUR RETURNS & EXCHANGE POLICY HERE.
FOR ANY ISSUES WITH YOUR ORDER, CONTACT INFO@SOFTXOM.COM FOR ASSISTANCE.

I HAVE A DAMAGED OR INCORRECT ITEM - WHAT DO I DO?

IF YOU RECEIVE A DAMAGED OR INCORRECT ITEM, CONTACT US IMMEDIATELY AT INFO@SOFTXOM.COM. 
PLEASE REVIEW THE RETURN ELIGIBILITY SECTION IN OUR RETURNS & EXCHANGE POLICY HERE.

GIFT CARDS

HOW DO I PURCHASE A GIFT CARD?

GIFT CARDS CAN BE PURCHASED HERE. VISIT THE GIFT CARD PAGE, SELECT THE DESIRED AMOUNT, AND FOLLOW THE CHECKOUT PROCESS. 
THE GIFT CARD WILL BE EMAILED TO THE RECIPIENT.

I HAVE A PROBLEM REDEEMING MY GIFT CARD?

IF YOU ARE EXPERIENCING ISSUES REDEEMING A GIFT CARD, PLEASE CONTACT INFO@SOFTXOM.COM WITH THE GIFT CARD DETAILS AND A DESCRIPTION OF THE PROBLEM. WE WILL GET BACK TO YOU SHORTLY.

CAN I GET A REFUND ON MY GIFT CARD?

GIFT CARDS ARE NON-REFUNDABLE. PLEASE ENSURE THE CORRECT AMOUNT AND RECIPIENT DETAILS BEFORE PURCHASING. FOR ANY ISSUES, CONTACT INFO@SOFTXOM.COM FOR ASSISTANCE.