Shipping, Return & Exchange Policy
SHIPPING
ESTIMATED SHIPPING: PLEASE NOTE THAT SHIPPING TIMES ARE ESTIMATES AND MAY VARY DUE TO FACTORS BEYOND OUR CONTROL, SUCH AS CUSTOMS PROCESSING OR DELAYS WITH LOCAL POSTAL SERVICES. CURRENTLY, WE OFFER SHIPPING EXCLUSIVELY WITHIN THE U.S. WE DO NOT SHIP ON WEEKENDS OR PUBLIC HOLIDAYS.
PROCESSING TIME: ORDERS TYPICALLY SHIP WITHIN 3-7 BUSINESS DAYS AFTER PROCESSING, DEPENDING ON YOUR LOCATION. ALL NAILS ARE MADE TO ORDER, PLEASE NOTE THAT PROCESSING TIMES MAY BE LONGER DURING HIGH-VOLUME PERIODS. PROCESSING TIME DOES NOT INCLUDE SHIPPING TIME. ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER.
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DOMESTIC SHIPPING (U.S. ONLY):
USPS GROUND: 2 - 5 BUSINESS DAYS
USPS PRIORITY: 1 - 3 BUSINESS DAYS
USPS PRIORITY EXPRESS: 1 - 2 BUSINESS DAYS
__________________________________________________________________________RETURNS & EXCHANGE POLICY
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ALL SALES ARE FINAL
DUE TO HYGIENE STANDARDS, WE DO NOT OFFER EXCHANGES OR REFUNDS FOR CHANGES OF MIND OR STYLE PREFERENCES. PLEASE CAREFULLY REVIEW YOUR ORDER BEFORE COMPLETING YOUR PURCHASE. ACCURATE SIZING IS THE CUSTOMER’S RESPONSIBILITY. TO ENSURE THE PERFECT FIT, WE STRONGLY RECOMMEND USING OUR “SIZING KIT” TO DETERMINE YOUR CORRECT MEASUREMENTS BEFORE SELECTING A NAIL SET.
DAMAGED OR INCORRECT ITEMS: IF YOUR ORDER ARRIVES DAMAGED OR YOU RECEIVE THE WRONG ITEM, PLEASE CONTACT US IMMEDIATELY AT INFO@SOFTXOM.COM.
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FOR RETURN ELIGIBILITY, YOUR ITEM MUST:
- BE IN ITS ORIGINAL, UNUSED CONDITION, INCLUDING ALL TOOL KIT ITEMS.
- BE RETURNED IN ITS ORIGINAL PACKAGING.
- INCLUDE PROOF OF PURCHASE.
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